Our Promise

Return Policy

We take pride in the quality of our jewelry. Please review our return policy carefully before making a purchase.

All Sales Are Final

At Royals and Radiant, all sales are final. Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on any items once they have been purchased and delivered.

Our Quality Commitment

We understand that purchasing jewelry online requires trust. That is why we:

✦Thoroughly inspect every piece before shipping
✦Provide detailed product descriptions and high-quality images
✦Use secure, protective packaging to ensure items arrive in perfect condition
✦Offer responsive customer service to answer any questions before purchase

Damaged or Defective Items

While all sales are final, we stand behind the quality of our products. If you receive an item that is damaged or defective upon delivery, please contact us within 48 hours of receipt with photos of the damage.

To report a damaged item:
Email us at royalsandradiant@gmail.com with your order number and clear photos of the damage. We will review your case and respond within 2 business days.

Order Cancellations

Orders may be cancelled within 2 hours of placement if they have not yet been processed for shipping. To request a cancellation, contact us immediately at +1 (201) 289-0813 during business hours. Once an order has been processed and shipped, it cannot be cancelled.

Have questions before purchasing? We are here to help.